Refund and Returns Policy

Last Updated: November 2, 2026

At ArabyBuy, customer satisfaction is our priority. We want you to enjoy a safe and reliable shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories.
Proof of purchase or order confirmation is provided.
The product is not listed under our non-returnable categories.

2. Non-Returnable Items

The following products may not be eligible for return:

Personal care and hygiene products that have been opened.
Perishable goods.
Customized or personalized products.
Digital products and downloadable items.
Products marked as non-returnable on their product pages.

Damaged, defective, or incorrectly delivered products will be reviewed separately.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photos or videos of the product.
A brief description of the issue.

After verification, we may offer a replacement, refund, or another appropriate resolution.

4. Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will generally be processed within 5–10 business days.

Refunds will be issued through the original payment method whenever possible. Alternative arrangements may be made for Cash on Delivery orders.

Actual crediting time may depend on your bank or payment provider.

5. Return Shipping Costs

If the return is due to our mistake, defective products, or incorrect delivery, ArabyBuy will cover reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs.

International customers may be responsible for applicable return shipping, customs, and import-related charges unless the return is caused by our error.

6. Order Cancellation

Customers may request order cancellation before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. Customers may instead follow our return procedure, where eligible.

7. Exchanges

Product exchanges are subject to stock availability.

If an exchange is unavailable, an eligible refund may be offered instead.

8. International Returns

International orders are subject to the same basic eligibility requirements, but return shipping arrangements, customs duties, taxes, and processing times may vary by destination.

Please contact our support team before sending an international return.